Refund policy

Effective Date: Confirmed

Because THE AURAWAYS sells cosmetic and personal-care products, hygiene and product integrity are important. Our normal change-of-mind return policy therefore applies to unused and unopened products.

7-Day Return / Replacement Window

Customers should raise an eligible return, refund or replacement request within 7 calendar days of delivery.

Eligible Returns

· Product must be unused, unopened and in its original packaging/seal.

· Product should be returned with the original outer packaging, labels and any included accessories/inserts, where applicable.

· Return eligibility remains subject to verification by THE AURAWAYS.

Opened or Used Products

Opened or used cosmetic products are not eligible for a normal change-of-mind return or exchange because of hygiene and product-integrity considerations.

Exceptions — Opened Products May Still Be Eligible

· Wrong product received.

· Product received damaged or leaking.

· Product appears defective or materially deficient.

· Product is materially different from the product ordered or advertised.

· Any other case where applicable consumer law requires a remedy.

Proof / Evidence

· For damaged, leaking or incorrect orders, customers may be asked to provide clear photographs and/or an unboxing video, order details and other reasonable information needed to verify the issue.

· An unboxing video may help speed verification but should not be presented as the only possible basis for a valid statutory consumer claim.

Refunds

· Where a refund is approved, it will normally be processed to the original payment method, subject to payment-provider processing timelines.

· Refund processing timeline: 5–7 business days after refund approval.

· Shipping charges, if any, will be handled according to the reason for return and applicable law For eligible damaged, defective, wrong or materially non-conforming products, return shipping will be handled by THE AURAWAYS where applicable; for eligible change-of-mind returns of unopened/unused products, return shipping is borne by the customer..