Privacy policy

Effective Date: Confirmed

THE AURAWAYS respects customer privacy and collects and uses personal data for legitimate business purposes such as order fulfilment, customer support, payments, delivery, fraud prevention, website operation and, where permitted, marketing.

Information We May Collect

· Name, mobile number, email address and billing/shipping address.

· Order, transaction and customer-support information.

· Device, browser, IP and website usage information through cookies or similar technologies, where enabled.

· Marketing preferences and communications.

How We Use Information

· To process and deliver orders.

· To communicate about orders, returns, refunds and customer support.

· To process payments through authorised payment providers.

· To prevent fraud, abuse and security incidents.

· To improve website performance, products and customer experience.

· To send promotional communications where permitted and where required consent/preferences have been obtained.

Service Providers

THE AURAWAYS may share necessary information with service providers such as payment processors, logistics/courier partners, website/hosting providers, customer-support tools, analytics providers and other vendors required to operate the business. These providers should receive only the information reasonably necessary for their function.

Payments

Payment details are processed through authorised payment providers. THE AURAWAYS does not intend to store customers' full card details on its own systems.

Cookies

The website may use essential cookies and, where enabled, analytics/marketing cookies. Customers may be able to manage cookie preferences through their browser or the website's cookie controls.